FAQ (Frequently Asked Questions)
Accounts Related
If you are a returning customer and forgot your password you can simply reset the password by following the steps:
- Go to forgot password page -> Click here
- Enter your email address
- You will receive an email with a link. Click/Copy the link and open it in a browser
- Enter the new password in the form two times.
- After that, the password will be reset. Now you can sign in with the new password
** If you forgot your old email address just create a new account with another email address
** Multiple accounts with the same email address can’t be created.
Before placing an order if you are a new customer you have to create an account.
You can simply create an account.
1. Go to Create account page Click Here
2. GIve email address & password
3. Now you can sign in with the new credentials and start shopping
Orders Related
- You must notify us immediately if you decide to cancel your order, preferably by email, or messenger, and quote your order number.
- Once an order has been dispatched from our store the order can’t be canceled and the customer has to take liability.
- We may cancel an order due to product unavailability, price variance, or for any other reason. We will notify you if this is the case and return any payment that you have made.
Shipping Related
Sometimes there may be some delivery delays depending on the operation handling, unforeseen circumstances, or Delivery Partner operation delays. We don’t have control over them in most cases. You can check the tracking URL for accurate updates and contact the Postal service or reach us by email for updates.
In case you missed the delivery you can request a re-delivery directly by JP Post Redelivery form: Click Here. Or contact us to reschedule delivery. In case of re-delivery if the products get bad we won’t be liable for that.
General
You can browse the site or use our search engine to find your desired products. You can then add them to your cart and click on checkout. You fill up your address and info select a delivery date and time – and that’s it, you are done. We will deliver your items right at your address at the desired delivery date and time.
Address: Chiba-ken,yotsukaido-shi,monoi 1803-1 Japan
284-0012
Email: info@mthalal.com
Tel: 043 312 9793
You will receive tracking info in your email. You can check the status of your delivery via checking the tracking id.