Welcome to MT Halal SuperMart!

By accessing and using our website, you agree to comply with the terms and conditions outlined in this policy. Please read the following carefully to understand how we collect, use, and protect your information.

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What Information Do We Collect?

When you interact with MT Halal SuperMart, we may collect personal information, including but not limited to:

• Your name
• Address
• Email address(es)
• Telephone number(s)
• Date of birth (if required)

This information helps us process your orders, enhance your shopping experience, and ensure we provide you with the best possible service.

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How Do We Collect Information?

We collect information through various interactions you have with us, including:

1. Directly From You

• When you register on our website.
• When you place an order or sign up for our newsletter.
• When you contact us for support or inquiries.

2. Third Parties

• If you give third-party platforms or services permission to share your information with us, we may receive your details from them.
• Examples include payment gateways or social media accounts you use to log in.

3. Cookies and Website Analytics

• We may use cookies and tracking technologies to collect information about your online behavior and preferences while using our website.

All information is collected with your knowledge and consent to improve our services and maintain a seamless shopping experience.

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Confidentiality and Data Protection

Your privacy is of utmost importance to us. MT Halal SuperMart will never sell, rent, or share your personal data with unauthorized third parties.

However, please note:

• Third-Party Websites: We are not responsible for the privacy practices of websites not owned or managed by MT Halal SuperMart, including those linked through our site.
• Secure Transactions: We ensure that your payment details are encrypted and handled securely through certified payment gateways.

For more details on how we handle your data, please refer to our Privacy Policy.

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Making a Complaint

If you have any concerns or are not satisfied with the service provided by MT Halal SuperMart, we encourage you to contact us. Here’s how to file a complaint:

1. Contact Us

• Email: support@mthalal.com
• Provide details of your concern, including your order number (if applicable) and a clear explanation of the issue.

2. Our Process

• Upon receiving your complaint, we will review it thoroughly and investigate whether the appropriate procedures have been followed.
• We aim to respond to your complaint within 15 working days. However, complex cases may require additional time.

3. Further Escalation

• If you are not satisfied with our initial response, please reach out again with additional details. We are committed to resolving your concerns to your satisfaction.

Thank you for trusting MT Halal SuperMart for your halal shopping needs. If you have further questions, please don’t hesitate to get in touch with our support team at support@mthalal.com. We are here to assist you every step of the way!