Refund and Returns Policy

Effective Date: January 16, 2025

At MT Trading, we strive to provide our customers with the highest quality products and the best possible service. However, if you are not completely satisfied with your purchase, we offer a clear and easy-to-understand Refund and Returns Policy.

1. Eligibility for Returns

You can return your product within 30 days from the date of purchase, provided that the item is:

• Unused, in its original condition, and in the original packaging.
• Not a perishable product or a customized item.

2. How to Return an Item

To initiate a return, please contact our customer service team at info@mthalal.com or call us at +81433094285. Provide your order number, the product you wish to return, and the reason for the return.

Once your return request is approved, you will be provided with detailed instructions on how to return the item.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If your return is accepted, we will process your refund within 7-10 business days.

Refunds will be issued using the original payment method. Please note that depending on your bank or payment provider, it may take additional time for the refund to be reflected in your account.

4. Non-Refundable Items

We cannot accept returns or provide refunds for the following items:

• Perishable items such as food or beverages.
• Customized or personalized items.
• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@mthalal.com or call +817039786783. We will offer you a replacement or refund, depending on your preference.

6. Shipping Fees

The customer is responsible for the return shipping fees, unless the item is damaged or defective. In such cases, we will cover the return shipping cost.

7. Exchange Policy

If you would like to exchange a product, please contact us at info@mthalal.com within 30 days of purchase. If the exchange is approved, we will assist you in selecting an alternative product.

8. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to reach out to us:

• Email: info@mthalal.com
• Phone: +81433094285
• Address: 1803-1, Monoi Yotsukaido, Chiba, Japan, Postal Code: 〒284-0012

We appreciate your business and will do everything we can to ensure your satisfaction!